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 Returns and Exchanges


 If you are not satisfied with a product you have ordered Eloise est mignonne, or the garment does not fit, then the article can always be exchanged or returned.

Keep the following account:

a. You must inform us by e-mail of your return within 7 days after delivery of your order by TNT.

b. The product should not be used, worn or washed.

c. The product must not be damaged.

d. You may not have tried to repair any defect.

e. All original tags must be attached.

f. Articles sent to you in a box, should be returned likewise. If this is not the case, we can not accept your return.

g. You are responsible for returned items. We recommend you send the package via TNT Post. More info, go to www.postnl.nl

 

What should you do?

Please send an email within 7 days to Eloise est mignonne, indicating the arikelnumber and the reason for return. You will receive a confirmation from Eloise est mignonne within 48 hours. 

After our confirmation, send the item carefully packed to Eloise est mignonne.

 

Eloise est mignonne
Overtoom 486 3
1054 JZ Amsterdam

 

Attention! Articles sent to you in a box, should be returned to us likewise. If this is not the case, we can not accept your return.
Upon your return you will receive a confirmation email of Eloise est mignonne.

In case of exchange, the new article will be sent to you. In case of  return, the purchase amount will be refunded to your bank account within 7 days.
 


Cost of returns and exchanges.

 The cost of the returns is for your own account. You are responsible for returned items. We recommend you order the items as Parcels to send via TNT Post. More info, go to TNT Post

 
 
 

 

Photography: Fred Hommage